Delivery and Tax Information

SHIPPING INFORMATION


We charge shipping based on a flat rate as per the table below:

Regions Flat Rate
Hong Kong (below HK$400) HK$50
Hong Kong (above HK$400) FREE
Regions Outside Hong Kong (below HK$1,200) HK$300
Regions Outside Hong Kong (above HK$1,200) FREE

 

It can be sent to an address selected by you. (home, work, etc. - never a PO Box)

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online.

Kurios’ teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.

Kurios insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Kurios. You also accept the associated transfer of responsibility in the same way.

 

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.

 Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

 If you refuse a shipment from Kurios, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Kurios. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.

 

 

DELIVERY TIME

We endeavour to dispatch all products ordered within 24 working hours after the order has been placed and accepted by us, subject to stock availability, stock location and quality checks.

** Due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **

 

Hong Kong
In Hong Kong, orders are delivered 5.5 days a week, excluding Sundays and statutory Public Holidays.

Rest of World
Orders are delivered Monday to Friday, subject to international courier delivery times in your country.

Restrictions on jewelry
We are currently unable to dispatch orders containing jewelry to China, Russia & United Kingdom. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

Restrictions on perfume & candle
For perfume & candle, we can only deliver to Hong Kong & Singapore addresses. Any order with shipping address outside of these 2 locations will be cancelled due to delivery restriction.

 

TAXES & DUTIES

Please note that the price of your order and the shipping charges do not include customs duties and taxes. If your parcel must go through customs clearance, any additional charges incurred shall be borne by you. Customs policies vary from region to region and we suggest that you check with your local customs office for details.

 

INSURANCE

Kurios insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Kurios and transfer of responsibility in the same way.

 

IMPORTANT INFORMATION

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

If you refuse a shipment from Kurios, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Kurios. This amount will be deducted from your merchandise refund. 

For more information, you may refer to our Terms & Conditions.