FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website. You could also contact us anytime to check on your order status.

Do you ship internationally?

We are based in Hong Kong but yes, we do ship internationally. The shipping fee may vary depending on your location.

Please visit our shipping page here.

How long will it take to ship my order?

Typically it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you.

Please visit our shipping page for full details.

** For non-Hong Kong orders, due to the reduction or cancellation of flights by airlines because of the COVID-19 situation, delivery of international orders may be subject to delay. **

Why do I only receive 1 item but I ordered more than 1 item?

Your ordered items may be from different warehouse and items are shipped separately.

The goods might be delivered separately and the delivery timelines are different for each item. 

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order (item size/colour, remove/cancel an item, update shipping information), please contact us.

How do I cancel my order?

If you wish to cancel your order, please contact us.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website.

Please contact our customer support team through 'contact us' form for any modification of the order.

How do I track the progress of an order?

If you opted for delivery, you would receive a shipping e-mail with a tracking number. You could click onto the tracking number and it will take you to the tracking page of the courier.

If you opted for pickup in store option, the shipping e-mail is a notification that your order has arrived in store. The tracking code equals to the store code and date that your parcel arrives in store. You could pick it up anytime at your convenience when you receive the shipping e-mail.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us.

Is it safe to use my credit/debit card at this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

Which currency will I be charged in?

We default currency is in HKD. You could also choose to pay with USD & SGD. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

Are there any hidden costs?

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

Do you accept returns & exchanges?

We offer free exchange & return for full price item (item that is not on sale).

Please check our full return/refund/exchange policy here.

** Our return policy is only applicable to items purchased on www.be-kurios.com.**

Our in-store return policy is different from the one stated in our page. Please consult with our store staff for further details.

Are returns free?

We offer free return for full price item (item that is not on sale) for Hong Kong orders.

International returns of full price item (any orders outside of Hong Kong) must be borne by the customer. We suggest using your local postal service or a courier with tracking service. We will not bear the responsibility if the return parcel is lost during transition.

All sale items cannot be refunded. In case of exchange (during open sale and further sale period), delivery fee for the return items will be borne by customers.

If you have any enquiry, feel free to contact us before you make a purchase.

Do you have physical stores?

Yes we do. We have physical stores in Hong Kong, China and Singapore. Please visit here to browse our shop list.

How do I contact customer service?

Our customer service team is available on Monday to Friday (except for public holiday, please visit here for public holidays in Hong Kong) from 9 am to 6 pm. You can reach us at email, Whatsapp and phone call (https://be-kurios.com/pages/contact-us).

Can I use multiple coupons on the same transaction?

Only one coupon can be used on a single transaction or a cart.